FREQUENTLY ASKED
QUESTIONS

EXPERT REPAIR

FAST TURNAROUND

QUALITY SERVICE

Q: Do I need to make an appointment for computer repair or servicing?

A: Vinton Computer provides our computer repair services on a first-come, first-served basis. When you walk into our store, a member of our team will greet you quickly and assist you with whatever computer problems you may be having.

Q: How fast is your turnaround time?

A: Turnaround times for repairs and other service depends on the size of your problem and what parts we may need to install. However, we can resolve most problems within 24 hours. We may also be able to provide same-day service, depending on how busy we are and what time you bring your computer in for servicing.

Q: What can I expect to pay for my computer repair?

A: We provide a free diagnosis for all computer issues. If you need computer repairs, we charge a flat rate for labor, plus the cost of parts. You get an estimate before we do any work, so you know in advance what you can expect to pay.

Q: Do you also offer computer sales?

A: Yes! We offer computer sales for new and used desktops and laptops, as well as computer accessories. We sell a variety of brands and types of computers, including different models of PC and Mac. All our refurbished computers go through the same quality checklist as a new machine. We will never sell computers that do not meet and exceed our very high standards. Most of our refurbished commercial-grade laptops carry a two-year warranty.

Q: My laptop will not connect to the internet. What should I do?

A: Check to see if you can connect to the internet outside of your home, like at a restaurant, public library, or coffee shop where free Wi-Fi is available. If you cannot connect to public Wi-Fi, there is an issue with your home connection. To solve a connection issue, you will need to contact your internet service provider (Cox, Comcast, Verizon, etc.) for assistance.

If you cannot connect to public Wi-Fi, we suggest you bring your computer to our store for a free diagnosis to determine what could be causing the issue with your connectivity.

Q: My laptop stopped turning on, what can I do?

A: If your battery is removable, follow these steps:
Disconnect the charger/power cable (if plugged in)
Disconnect the battery
Hold down the power button for 30 seconds
Reconnect the battery
Reconnect the charger
Push power button
If it does not turn on after these steps, then you may want to bring your computer to our store for a free diagnosis. If your battery is not removable, bring the computer to our store for a free diagnosis.

Q: A phone number popped up on my computer telling me to call to fix or unlock my computer. When I called, they said I had to pay money to continue using my computer. What should I do?

A: If you already paid the money, call your bank or credit card company and ask them to cancel the payment immediately. Bring your computer to Vinton Computer for a free diagnosis so that we can examine the damage done and discuss what steps will fix it.

If you did not pay the money, we recommend bringing the computer to our store for a no-obligation diagnosis so we can make sure it was not damaged.

Q: Should I upgrade to Windows 10?

A: We recommend upgrading your computer to the latest available version of Windows 10. It is much faster and more secure than previous operating systems, and it has greater functionality.

If your computer is running Windows 7 or Windows 8/8.1, bring your computer to our store and discuss upgrading your operating system with our technicians.

If you have a computer with Windows XP or Windows Vista, be aware that Microsoft no longer supports these operating systems. This means that we are not able to work on these computers unless you upgrade to a newer operating system. In some circumstances, it may be in your best interest monetarily to simply replace your old computer if it is running an outdated OS. When you come to Vinton Computer, we can discuss your upgrade options with you so that you can make an informed choice.

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